Skip to main content
Below you will find answers to the questions we hear most often from patients related to scheduling appointments. If your question is not covered here, please send us a secure message and we will be happy to help.
Yes. We offer secure video sessions for patients who prefer to attend therapy from home. Telehealth sessions are conducted through a HIPAA-compliant video platform.To participate in telehealth, you will need:
  • A smartphone, tablet, or computer with a camera and microphone
  • A private space where you can speak freely
  • A stable internet connection
Most insurance plans that cover in-person therapy also cover telehealth. Confirm with your insurer before your first telehealth session.
We offer secure online video sessions for patients and operate primarily as an online only telehealth therapy practice. Some providers may offer sessions in person in the community or in home under unique circumstances.If this is something you are interested in, please confirm with your therapist if they offer these services. If you determine that online only or virtual telehealth sessions are not the right fit for you, we can offer referrals to treatment partners who offer in person services upon your request.
No. You do not need a referral from a primary care provider or any other provider to schedule at Guzman & Baker. You can contact our office directly.Some insurance plans do require prior authorization for mental health services. Check with your insurer before your first appointment to find out if this applies to your plan.
Your initial session (the “intake”) is a time for you and your clinician to get to know one another. You will explore your current circumstances, discuss your history, and clarify what brings you to therapy. Together, you will establish measurable treatment goals and outline a personalized plan to help you achieve meaningful progress.
Our practice hours vary as each independent clinician determines their own schedule to best meet client needs. We offer appointment times that may include daytime, evening, or weekend slots depending on the specific provider you are matched with.
New Patients
  • If you are a new patient, submit a new patient request through our online form on our website. A member of our team will follow up within one to two business days to confirm your submission was received and share your provider matches.
Current Patients
  • If your provider has opted in to our online scheduling system, you can schedule your appointment directly online in the patient portal.
  • If your provider has not opted in to online scheduling, contact your provider directly to schedule your next appointment.
When scheduling, it helps to have the following ready:
  • The type of therapy you are looking for (individual, family, or child)
  • Your insurance information
  • Your preferred appointment days and times
Your permanent home address matters less than where you are physically sitting when we log on for your session. Telehealth regulations require medical providers to be licensed in the state where the patient is physically located at the exact time of the appointment. We are currently licensed to treat patients who are physically located in Kansas, Missouri, and Colorado. As long as you are within the borders of one of these three states during our telehealth session, we can provide your care.Please note that not all providers are licensed to practice in all states. You are required to be physically located in a state that your provider is licensed to practice in.
Because medical and psychiatric licensing is strictly regulated on a state-by-state basis, we can only conduct appointments and prescribe medications when you are physically located in a state where we hold an active license (KS, MO, or CO).If you are traveling outside of these three states for work, college, or vacation, we legally cannot conduct a telehealth session with you — even if you are an established patient. If you have an upcoming trip, please let us know in advance.Please note that not all providers are licensed to practice in all states. You are required to be physically located in a state that your provider is licensed to practice in.
Note: If you experience a mental health emergency while traveling out-of-state, please seek immediate care at a local urgent care clinic or emergency department.
For your safety and to ensure we can bill insurance correctly, all intake forms must be finished before your appointment starts. If paperwork is incomplete at the scheduled start time, you will be required to use your session time to complete it.
Please note: The session will still end at the scheduled time, and you will be responsible for the full fee.
Patients receive an appointment reminder email with a link to join the video call 30 minutes before their scheduled appointment time. Patients can also join their session directly through their My Account portal by going to Upcoming Appointments and clicking Begin next to their appointment. The Begin button will not be available until 30 minutes prior to the start time of the scheduled appointment time.See the Patient Portal page for more information on how to join your session.
We know life happens, if you need to cancel or reschedule an upcoming appointment you can complete this directly in the patient portal provided the request if more than 24 hours in advance.If you need to cancel or reschedule an appointment that is within the next 24 hours, please contact your provider directly by phone or by send us a secure message.Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee. The specific fee amount will be outlined in your intake paperwork. Your insurance plan typically does not cover late cancellation fees, so this charge would be billed directly to you.If you need to cancel, please contact your provider as soon as possible rather than waiting until the last minute.
Please review our Cancelation and No Show Policy for more information.
Your session time is reserved exclusively for you. If you arrive late, the session will still end at the originally scheduled time to avoid impacting other patients. You will be responsible for the full fee of the session, and insurance may not cover the missed portion of the time.